A.) Cancelation Policy for Owner

First of all, reservation had been approved (Paid Rent) by the Owner (Host), and where the and the Owner (Host) have signed a Tenancy Agreement, in any of its forms, the cancellation policies will be those included under the aforementioned Agreement, of which Student Booking Limited is not party to.

If Owner cancels the reservation before the Move-in Date or before the Owner and the Resident have signed a Tenancy Agreement, the Tenant (Student) will be refunded with the Service Fee and Rent, along with the corresponding Value Added Tax (VAT) and First Payment. With regard to the Service Fee:

a) If the Owner cancels the reservation with 30 days’ notice or longer, with regards to the Move-in Date, Student Booking Limited will not charge any Fee to the Owner.
b) If the Owner cancels the reservation with between 5 and 30 days' notice before to the Move-in Date, he/she shall pay Student Booking Limited the amount equivalent to 25% of the First Payment.
c) If the Owner cancels the reservation with less than 5 days’ notice before the Move-in Date, Student Booking Limited will charge the amount equivalent to 50% of the First Payment.

Student Booking Limited reserves the right to claim for any of the foregoing amounts in the event of it being necessary to apply any of the aforementioned penalties, where the Owner acknowledges and agrees that Student Booking Limited will send a request for payment and that he/she will be obliged to pay such amounts to Student Booking Limited.

B.) Cancelation Policy for Tenant (Student)

When a Tenant has made a Reservation for Accommodation and it has been approved (paid) by the Owner, Student Booking Limited will charge the Tenant the Service Fee plus Value Added Tax (VAT), along with the First Payment. In the event that the Tenant cancels the requested reservation before it has been approved by the Owner, no amount will be charged.
In the event that the reservation has been accepted(paid rent and Service Fee) by the Owner and the Tenant (Student) cancels the reservation, the Reservation Fee and its corresponding Value Added Tax (VAT) will not be refunded by Student Booking Limited to the Tenant (Student).
There are 3 cancellation policies for Tenants (Students), at the Owner’s discretion, which will be published in the Advertisement for the Accommodation:
(In the event that the Owner does not choose any of the 3 policies, the standard cancellation policy will be the default policy).
Flexible: The tenant can cancel their booking up to 30 days before their move-in date. When the Tenant (Student) cancels the reservation:
a) 5 days or less before the Move-in Date, Student Booking Limited will not refund any withheld amount after the confirmation of the reservation, where First Payment will be transferred to the Owner.
b) Between 6 and 30 days before the Move-in Date, Student Booking Limited will refund 50% of the First Payment to the Tenant and the remaining 50% will be transferred to the Owner.
c) 30 days or more before the Move-in Date, Student Booking Limited will refund the Tenant (Student) for 100% of the First Payment.
Modarete (Standard): The tenant can cancel up to 60 days before their move-in date. When the Tenant (Student) cancels the reservation:
a) 30 days or less before the Move-in Date, Student Booking Limited will not refund the Tenant for any amount and will transfer the First Payment to the Owner.
b) Between 30 and 60 days before the Move-in Date, Student Booking Limited will refund the Tenant for 50% of the First Payment and the remaining 50% will be transferred to the Owner.
c) 60 days or more before the Move-in Date, Student Booking Limited will refund the Resident for 100% of the First Payment.
Strict: The tenant can cancel up to 90 days before their move-in date. For whatever reason, in the event that a Tenant (Student) cancels a reservation that has been confirmed by the Owner, Student Booking Limited will not refund the Tenant(Student) for any amount and the First Payment will be transferred to the Owner.
When the Tenant intends to cancel or modify a reservation.
In the event that a Tenant has notified, through any means, Student Booking Limited his/her intention to cancel or modify a reservation, Student Booking Limited staff, will send an email granting a 24 hour period to confirm the intention to cancel or modify the reservation. In the event that the Tenant does not reply to the email within the aforementioned period, it will be deemed that he/she has cancelled the reservation and the aforementioned Cancellation Policies will apply.
Applicable policy for a Tenant who has requested a reservation and has not yet been able to pay for the reservation.
In the event that Student Booking Limited has charged the Tenant for the reservation and that, for any reason, it is not possible to withhold the full amount to cover the reservation for the Accommodation, for reasons beyond the control of Student Booking Limited, a payment request will be sent to the Tenant to settle the remaining amount within the following 24 hours and should the Tenant not settle this payment in full, Student Booking Limited will charge an amount equivalent to the Reservation Fee plus Value Added Tax (VAT) and will proceed to cancel the reservation for the Accommodation, where, under no circumstance, will the Tenant receive a refund for this charge, nor will the Owner be transferred any amount.
Aside from the foregoing charge, the following charges will also apply to the Tenant(Student):
a) In the event that the payment has not been made in full within 30 days prior to the Move-in Date for the Accommodation, only the amount equivalent to the Reservation Fee plus Value Added Tax will be charged.
b) In the event that the payment has not been made in full between 6 and 30 days prior to the Move-in Date for the Accommodation, an amount equivalent to 50% of the First Payment will be charged.
c) In the event that the payment has not been made in full 5 days prior to the Move-in Date for the Accommodation, an amount equivalent to the First Payment will be charged.
Student Booking Limited reserves the right to claim any of the foregoing amounts in the event that it has not withheld the payment, where the Tenant acknowledges and agrees that Tenant will send a request for payment and that he/she will be obliged to settle such amounts with Tenant.

There is 4 types cancelation policy contract:

1. Flexible:The tenant (Student) can cancel their booking up to 30 days before their move-in date.

2. Moderate (Standard): The tenant (Student) can cancel up to 60 days before their move-in date.

3. Strict: The tenant (Student) can cancel up to 90 days before their move-in date.

4. Non-refundable: You will be receive 100% of the first rent whenever a tenant cancels a booking.

Note: Student Booking Limited one-time commission is non-refundable. You will either receive 50% or 100% of the first rent after a cancellation, minus the Student Booking one-time commission.

You can choose the cancellation policy you find more appropriate. The large majority of our landlords choose the moderate cancellation policy.

To change your cancellation policy, please.


10.) Student Booking Guaranteed!

If it's not as same as on the pictures, StudentsBooking.com will make 100% refund to students. If your booking has cancelled on the last day, we will provide 2 nights hostel accommodation and we will find for you a place!